Contact

Have a question about the app, a privacy request, or a press enquiry? Reach out and we’ll get back to you.

• Support & general: hi@nexoapex.com
• Privacy & data protection: rgpd@nexoapex.com
• Phone: +34 659 696 741
• Location: El Vendrell, Catalonia, Spain

For the company’s full identification details, see the Imprint and Legal Notice & Terms.

Getting help with the app

For a technical question, tell us whether you use iPhone, iPad or Android, your operating-system version, and what you were trying to do. Describe the steps that led to the problem and any message shown on screen. If you include a screenshot, remove document photos, names, numbers and other personal details first. You do not need to send a copy of your ID to ask for help.

Your documents are processed on your phone. We cannot inspect your originals, retrieve a saved document or reset a forgotten vault secret. Please never email your vault PIN or passphrase. The privacy policy explains what stays on your device and how the website handles information.

Purchases, feedback and press

For a Pro purchase question, mention the store you used and describe the issue without including payment-card details. Purchases are handled through Apple’s App Store or Google Play; the terms explain the purchase model.

We also welcome accessibility reports, translation corrections and suggestions for the guides. For a website issue, include the page address and language so we can find the relevant text. Press and partnership enquiries can use the same general email address above.

NEXO APEX S.L. · Edificio Camí Reial, c/ Camí Reial 13-17, 3a planta, 43700 El Vendrell, Tarragona, Spain · TIN B55467146